Privacy Policy

Carter Hawkins Lawyers is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect personal information including:

• Name
• Contact details (phone, email, address)
• Employment history
• Medical information relevant to dust disease claims
• Enquiry details submitted via website forms or live chat

We only collect information that is reasonably necessary for:

• Assessing potential claims
• Providing legal services
• Communicating with you

2. How We Collect Information

We collect personal information when you:

• Submit a website enquiry form
• Contact us by phone or email
• Use our live chat function
• Engage us formally as your lawyers

We may also collect information from:

• Medical providers (with your authority)
• Insurers
• Employers
• Government bodies such as iCare

3. Sensitive Information

Dust disease claims often involve health information.

Health information is classified as “sensitive information” under Australian privacy law.

We will only collect and use sensitive information:

• With your consent; or
• As permitted by law

4. How We Use Your Information

We use your information to:

• Assess and manage legal claims
• Provide legal advice
• Communicate with you
• Comply with legal and professional obligations

We do not sell personal information.

5. Disclosure of Information

We may disclose your personal information to:

• Courts and tribunals, including the Dust Diseases Tribunal of New South Wales
• Medical experts
• Barristers
• Insurers
• Government agencies (such as iCare)
• Service providers assisting with IT or administrative functions

We take reasonable steps to ensure third parties protect your information.

6. Website Analytics & Cookies

Our website may use cookies and analytics tools to:

• Improve website performance
• Monitor traffic patterns
• Enhance user experience

These tools may collect de-identified data.

You can disable cookies in your browser settings.

7. Data Security

We take reasonable steps to protect personal information from:

• Misuse
• Interference
• Loss
• Unauthorised access or disclosure

However, no online transmission is completely secure.

8. Access & Correction

You may request access to personal information we hold about you.

If information is inaccurate, incomplete or out of date, you may request correction.

Requests should be made in writing to:

jacqueline@carterhawkins.com.au
Carter Hawkins Lawyers
PO Box 198, Drummoyne NSW 2047

9. Complaints

If you believe we have breached your privacy, you may contact us in writing.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy from time to time.

The current version will always be published on this website.